We take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.
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With Jacq Ltd ("With Jacq", "we", "us", "our") is a fashion-technology company incorporated in England and Wales. We operate the With Jacq website at withjacq.com and, upon launch, the With Jacq mobile application on iOS and Android.
We are the data controller responsible for your personal data. Our registered office is in London, United Kingdom.
With Jacq Ltd
London, United Kingdom
For all data protection enquiries please use the subject line: Privacy Request
We collect personal data in the following ways:
We use your personal data only for the purposes described below:
We do not sell your personal data to third parties. We do not use your data for advertising on behalf of third-party brands. Wellness and health context data is never included in any aggregated or shared dataset.
We process your personal data under the following legal bases:
With Jacq Ltd is registered (or in the process of registering) with the Information Commissioner's Office (ICO). You have the right to lodge a complaint with the ICO at ico.org.uk if you believe we have not handled your data lawfully.
Where we process data of individuals in the EU, we comply with the EU General Data Protection Regulation. We rely on adequacy decisions and Standard Contractual Clauses where applicable for data transfers between the UK and EU.
For California residents, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). You have the right to know, delete, correct and opt out of the sale or sharing of your personal information. We do not sell personal information. See Section 07 for how to exercise your rights.
We do not sell, rent or trade your personal data. We share data only in the following limited circumstances:
We work with carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include cloud hosting, payment processing, analytics, customer support and communications providers. All are required to handle your data securely and only for the purposes we specify.
Core features of the With Jacq app — including outfit recommendations and the AI Twin Try-On — are powered by AI models. Where your images or wardrobe data are processed by AI systems, this is done under appropriate data processing agreements and your data is not used to train third-party models without your explicit consent.
We may disclose personal data where required to do so by law, court order, or in response to legitimate requests from law enforcement or regulatory authorities.
In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and any change in privacy practices.
We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
You may request deletion of your data at any time — see Section 07.
Depending on where you are located, you have the following rights in relation to your personal data:
To exercise any of these rights, get in touch. We will respond within 30 days (UK/EU) or 45 days (US). We may need to verify your identity before processing your request.
We use cookies and similar technologies on our website to:
We do not use advertising or tracking cookies that follow you across third-party websites. You can manage cookie preferences via the consent banner when you first visit our site, or by contacting us directly.
The With Jacq app may use device-level analytics (such as anonymised crash reporting) subject to your device's privacy settings and any in-app consent you provide.
With Jacq is based in the United Kingdom. As we build globally, your data may be processed in countries outside the UK and European Economic Area (EEA), including the United States.
Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
We regularly review our international transfer mechanisms to ensure compliance with current UK and EU guidance.
As With Jacq expands into new regions — including Canada, Australia, the Middle East and beyond — this policy will be updated to reflect the applicable privacy laws in those markets. The version number and effective date at the top of this page will be updated accordingly, and material changes will be communicated to users directly. We are committed to meeting the highest applicable standard in every market we operate in.
With Jacq is not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please get in touch and we will delete it promptly.
In the United States, we comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13.
We may update this Privacy Policy from time to time as our service evolves or as required by law. When we make material changes, we will notify you by email (if you have an account) and update the "Last Updated" date at the top of this page.
Your continued use of With Jacq after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your data, please get in touch:
With Jacq Ltd
London, United Kingdom
We aim to respond to all privacy requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your relevant supervisory authority — the ICO in the UK (ico.org.uk), your national data protection authority in the EU, or the California Privacy Protection Agency (CPPA) if you are a California resident.
Whether it's a question, a partnership enquiry, or just to say hello. Send us a message and we'll be in touch.
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